IT Services Transformation
Run IT Like a Business
Is your IT organization, like many others, making the transformation to IT service delivery? Are you organizing around a shared services model? Like your business partners, you must run your business by carefully managing your IT services supply chain, matching the cost, quality and value with business demand.
Running IT like a business means orienting your IT services -- your business – around a financial IT model. No longer can you afford to express the value of IT in operational terms that your business customers do not understand. Apptio helps you manage and demonstrate the value of your services in the financial language your business customers understand.
Apptio Helps You Measure, Manage and Communicate Service Cost and Value
- Provide IT leaders with visibility into IT costs aligned to IT services
- Provide business leaders with transparency into the cost, quality and value of their IT services
- Improve short-term and long-term planning of service delivery
- Ensure high quality at a competitive price while investing in business growth and innovation
Apptio delivers a complete suite of on-demand applications combined with the methodology, deep customer experience, best practice templates and expert services to quickly achieve these benefits
Provide IT Leaders with Visibility into IT costs Aligned to IT Services
Apptio’s IT Service Costing application reveals your service costs, including unit costs and total cost of ownership, in a way that is simply not possible with spreadsheets or traditional business intelligence tools:
- Analyze and understand the cost drivers of your services, such as hardware, software, labor, facilities, vendors and more
- Measure the unit costs for your IT products, such as your servers, networks, storage, service tickets and more
- Define and deliver a service portfolio with prices (values) aligned to the provisioning cost
- Deliver activity-based costing to provide a true cost of goods sold (COGS)
- Measure and track your spending in run-the-business (RtB), grow-the-business (GtB) and transform-the-business (TtB) initiatives
Value: Fully understand the costs of your IT services and products in order to make better decisions about investments and resource utilization.
Provide the Business with Transparency into Cost, Quality and Value
Apptio’s Bill of IT application enables you to deliver IT chargeback or showback in a language the business understands:
- Automatically produce monthly statements that reflect not only the consumption and costs of IT, but also the quality and value of services delivered
- Enable your business leaders to view their IT costs by business unit, project, product, IT service or other perspectives
- Demonstrate and defend the fairness and accuracy of your cost allocations
- Define and offer tiered service-level offerings (e.g., Platinum, Gold and Silver levels of e-mail service) to provide more cost-effective alternatives to the business
- Clearly communicate the levers your business leaders have at their disposal for adjusting consumption, cost and quality of their IT services
Value: Start having productive conversations with your business leaders in order to empower your customers to balance the cost, quality, value and consumption IT Services.
Improve IT Service Planning and Investment Decisions
Apptio’s IT Planning application improves the analysis and decision making about the funding of your IT services:
- Perform real-time budgeting, forecasting, demand and resource oriented planning to your IT services
- Manage all of your IT vendors performance in a unified view including vendor contracts and detailed usage data
- Manage performance against your key performance indicators (KPIs), such as unit cost reduction goals
- Assess your long-term costs to support new services, applications and technologies
- Align IT product and service supply and demand by coordinating your planning online between corporate finance, IT and your lines of business
Value: Look further ahead in your planning horizon to better align your investments in IT services and supporting infrastructures with the needs of your business so you can shift more of your portfolio spend from Run the Business to Change the Business.
Ensure High Quality at a Competitive Price while Investing in Growth and Innovation
Apptio’s IT Service Performance and IT Benchmarking applications provide insight into the operational performance of your IT services along with a comparison of costs against peers and other third-parties:
- Benchmark your IT costs over time, across business units, and against third-party offerings
- Track, manage, and report the performance of your IT services
- Track capacity, consumption and utilization rates of IT products and services to improve efficiencies
- Identify opportunities to reduce costs associated with hardware, applications and vendor contracts
- Measure the performance of your vendors against contracts and service-level agreements
- Quantify and justify investments in your infrastructure, applications or services
Value: Make more informed decisions for improving business profitability and growth by measuring service performance and understanding comparative costs.
Easy to Get Started. Quick Time to Value.
Just a few days with your data, your people, and our technology can help you understand your cloud-related costs to make more informed decisions. Whether you’re a seasoned pro or new to Technology Business Management, Apptio dramatically accelerates your decision-making capabilities with packaged application accelerators, a proven methodology, and industry accepted best practices. Furthermore, our Technology Business Management CIO Council and end-user community serve as peer reference resources that will transform the way you manage the cost, quality and value of IT.
Need proof? Let us demonstrate our capabilities online. We’re so confident that once you see the power of Apptio’s applications, you’ll be ready for the next step: an onsite proof of value project that will demonstrate profound new insights in just a few days.
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Apptio Technology Business Management
Managing the Cost, Quality and Value of IT Services
Resource Library
- White Paper
- Automating IT Cost Transparency
