Apptio Vendor Management
Many IT organizations measure and track vendor performance manually, inconsistently, and by relying on data provided by the vendors themselves. With the Apptio Vendor Management module, IT decision makers can make smarter vendor choices, negotiate contracts and oversee those vendors by holding vendors accountable, tracking SLA's and automating the ongoing data collection and reporting into a consolidated, cross-vendor view of performance.
Capabilities
- Hold vendors accountable to contractual terms and SLA's
- Objectively benchmark performance of all IT vendors (i.e., third-party, internal shared services, etc)
- Create a single repository of all IT vendor contracts and contact data
- Perform deep analytics on IT vendors (i.e., strategic v. core vendors)
- Fully configurable to define metrics that meet the needs of the business
- Dynamically generate an IT vendor scorecard that measures vendors against key performance metrics
- Track debits and credits over time to uncover issues in delivery
- Integrate additional data sources such as support tickets to obtain a more comprehensive view of vendor performance
The Apptio IT Vendor Management module provides a holistic view for vendor management by including vendor, contract and detailed usage data in a single view. The Vendor Management module is purpose-built for the specific requirements of evaluating IT vendors and leverages IT operational data to track SLAs, measure performance and assess satisfaction with vendors and the services they provide. The Vendor Management module also enables you to analyze vendor contracts to ensure compliance, determine adherence to SLAs, and improve ongoing contract negotiations.
Fully Configurable Scorecard
The Apptio Vendor Management module is fully configurable, enabling IT service managers to define which parameters of vendor performance are most important to their organization. The vendor scorecard enables IT decision makers to view performance, quality, and utilization data in conjunction with contracts to uncover potential issues like SLA breaches or service downtime. By aggregating and visualizing vendor data into a scorecard format, service managers can make better decisions using real-time, actionable information.
Consolidated Vendor Summary
Once a data is entered into the Vendor Management module — which can be automatically uploaded from a variety of source files — vendors can be organized in a consolidated category view. Apptio includes a number of pre-built reports that enable you to derive value out-of-the-gate. Data from the vendor management module can also be leveraged for forecasting and budget planning processes.
Analyze Vendor Performance
Data housed into the Vendor Management module can be easily categorized and analyzed to provide quick yet trenchant insights regarding a variety of key vendor metrics. Baseline analytics reports show how IT vendors stack up against one another while core trending data such as vendor spend can be visually displayed in a variety of graphs and charts.
Resource Library
