Apptio IT Service Performance

Managing the business of technology requires that you manage more than cost. Well run IT organizations spend as much time driving up the return on assets as they spend managing the total costs. Since IT has a high proportion of fixed costs, you must maximize the utilization of fixed assets and drive down unit costs. In addition, partnering with the business means you must measure and communicate the quality of IT services you are delivering to your business partners. In both cases, marrying cost, quality of service and utilization data takes IT to the next level of management maturity.

Apptio IT Service Performance enables you to effortlessly measure and track key metrics on the quality and utilization of your IT services. By automatically calculating and reporting on service levels, Apptio helps you communicate to your business partners the overall quality of services delivered. Operational metrics regarding the usage and utilization of IT services provide you with deep insight into capacity needs, help you identify underutilized services that are appropriate targets for consolidation, and deliver the actual usage data you need for true consumption-based showback or chargeback.